Our Return Policy

At Hologami, we pride ourselves on having the best return policies in the industry. If you have questions, please send an email to hologami.tech@gmail.com

Dear Customers,

We hope this message finds you well. We understand your concerns regarding the possible damages to the product you received. As per our policy, we require proof of the defect within 10 days of receiving the package to proceed with your request.

Kindly provide a clear and noticeable video or picture showcasing any defect in the product. This will enable us to assess the issue accurately and proceed with your refund request efficiently.

To ensure a smooth process, please submit the required documentation within 10 days of receiving the package. Once we have the necessary evidence, we'll promptly review your case and take appropriate action.

Once we receive the necessary documentation, we will promptly review your case and proceed accordingly. Please ensure that the provided evidence meets the outlined criteria to expedite the process.

Please be reminded that our estimated processing time of 1 to 3 days is separate from our estimated shipping times. Should your package arrive 10 days or more after the scheduled delivery date set by Hologami, or if it has not been delivered at all, In such cases, we will proceed with issuing a refund accordingly.

We apologize for any inconvenience this may have caused and appreciate your cooperation in resolving this matter efficiently. Should you have any further inquiries or require assistance, please do not hesitate to reach out to us. hologami.tech@gmail.com

Cancellations (Before Order Ships):

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach us during business hours at  email hologami.tech@gmail.com any time.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Defective Products:

If you receive a product from us that is defective and claimable under our 12-month warranty policy please contact us during business hours at email hologami.tech@gmail.com

Returns and Refunds:

We offer a 100% money-back guarantee. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To start a return, you can contact us at hologami.tech@gmail.com. 

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Custom 3D Animations:

After the completion and delivery of any services performed by Hologami , approved and paid for by the customer any refund for these services will be at the sole discretion of Hologami. Due to our service being a digital asset with a lot of time and effort put into it, we may be unable to provide a refund as it is un-returnable.

European Union 14 day cooling off period:

Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hologami.tech@gmail.com.